YouTube - HR Block Does Social Media Right!

By Ralph Poole on May 23, 2008 11:15 PM | | Comments (0) | TrackBacks (0)

This is a really nice video on how HR Block listens to customers on Twitter.  It gives a good example of how to engage customers in a very different way and in a way that might yield far greater value.

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This page contains a single entry by Ralph Poole published on May 23, 2008 11:15 PM.

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